We try very hard to present you with a personalized order just as asked for. On the rare occasion that we misprint your order, we will offer a corrected replacement , or if time does not allow, we will grant a full refund. If incorrect personalization is given by the buyer we reserve the right to not refund but will often offer a discount on a reorder. All other refunds on custom items are at the sole discretion of the seller. We do not accept returns on personalized items.