We try very hard to present you with a personalized order just as asked for. On the rare occasion that we misprint your order, we will offer a corrected replacement , or if time does not allow, we will grant a full refund. If incorrect personalization is given by the buyer we reserve the right to not refund but will often offer a discount on a reorder. All other refunds on custom items are at the sole discretion of the seller. We do not accept returns on personalized items.
We offer free shipping for most items that ship first class which is 3-5 business days after the item is created. On some items we offer Priority mail shipping which is 2-3 days and Express shipping for overnight orders is available on request. If you need special shipping arrangements please contact us. If there is a charge for shipping you will see that calculated on your order. Product creation time is also shown at time of ordering and a confirmation email will be sent after you order explaining creation time as well